Updated · 2026-11-09
Frequently asked questions
Why can’t I connect?
Update both devices to the same latest available version. Check the camera is on, the network allows communication, and camera/local-network permissions are allowed. Move closer to the router, foreground the app and reconnect Wi-Fi or hotspot. Try scanning the camera QR code if discovery fails. If needed, copy diagnostics, remove names, addresses and anything private, and email support; never send pairing codes.
Why does hotel Wi-Fi fail?
In a hotel: try the same Wi-Fi first. If discovery or connection fails, guest isolation may be the cause; use your own hotspot with a strong password. Point the camera only at areas you may lawfully monitor, not corridors, nearby rooms or others’ private spaces.
Can I use a hotspot?
Yes. Share a personal hotspot, join it from the other device, then pair; no separate router is needed. Media stays local, but ads and other services may use mobile data. Device, carrier or power-saving settings may limit hotspot communication, so not every combination will work. Keep the devices close and test before extended use.
Why does it drain power or stop?
Standby and auto-off: when nobody watches, the camera can return to the home screen after the chosen delay, and a paired viewer can wake it. Keep the app in the foreground on iPhone/iPad; Android background wake also depends on system limits. On battery with no viewers, auto-off can be set to 30 minutes, 1/2/4/8 hours or Never; the default is 1 hour. Time starts when the last viewer leaves. Charging suppresses shutdown but unplugging does not reset the clock, so an expired timer can stop service soon after unplugging. This stops the app’s camera, microphone and LAN services, not the phone itself. Restart on the camera device. Suspended iOS apps check the deadline when foregrounded.
If disconnected, the image may freeze, go black or show Connecting, and audio may stop. This does not mean nothing is happening. Check the person needing care in person first, then check power, Wi-Fi/hotspot, permissions and foreground state on both devices. Return within signal range and reconnect. There is no cloud recording to replay and no automatic emergency call. Regularly check that the image really updates.
Does it record or store media?
There is no built-in recording, media upload or cloud replay. We cannot retrieve footage missed during a disconnection. The OS, screenshots or other software may still capture media; SpareEye cannot prevent that. Pair only with devices you trust.
How do I unpair?
Unpairing: remove the camera on the viewer, or remove the viewer under the camera’s Settings → Devices allowed to view this device. If the other device is offline, a one-sided removal does not confirm removal at both ends. If concerned, stop the camera and remove the pairing on both devices. Version 0.5.8 keeps a pending revocation notice until signed acknowledgement or re-pairing; it does not expire after 30 days. Other pairings and settings remain.
Sounds, ads and restoring purchases?
Remove ads and restore: the only planned purchase is Remove ads, a one-time NT$90 purchase in Taiwan, not a subscription. All sounds and music are free. Version 0.5.8 has no purchase/restore entry yet. When offered in 0.5.9, use the original store and account and the app’s restore entry to recover eligibility; purchases do not automatically transfer between stores. The store confirmation gives the actual price and availability. Purchasing does not automatically disable usage analytics.
Supported devices? Windows?
| Device | Minimum requirements and limits |
|---|---|
| Android phones/tablets | Android 7.0 or later (API 24). There is no single oldest model across brands. OS, camera and network capabilities must qualify; Google Play determines installation eligibility. |
| iPhone/iPad | The current candidate requires iOS/iPadOS 16.4 or later. Oldest supported families: iPhone 8/8 Plus/X (SE: 2nd generation or later), iPad 5th generation, iPad mini 5th generation, iPad Air 3rd generation and all iPad Pro generations, updated to 16.4 or later. iPhone 6s, 7 and first-generation SE on iOS 15 are currently unsupported. |
| Mac | Apple silicon (M1 or later), using the iPad app from the Mac App Store. The system baseline corresponding to the current iOS 16.4 candidate is macOS Ventura 13.3 or later. Apple calculates requirements from the build; follow the store if it requires a higher version. Intel Macs are unsupported. There is no Windows app or browser viewer; this website provides documents only. |
| Requirements | The camera device needs a working camera; audio/talkback needs microphones. Both devices need a reachable Wi-Fi or hotspot connection. Meeting the minimum OS does not mean every older device will run smoothly for long sessions. Test video, heat and connection first; store regional and compatibility limits still apply. |
Contact us
When you email support@golocalnear.com, we process your email address, message and voluntary attachments to handle your request. We reply within seven days and delete correspondence and attachments 90 days after closure. Missing reply details or necessary context may prevent resolution. Do not send media, pairing codes or unnecessary data about others. Copy diagnostics only writes to the clipboard, not email; it may include model, version, names, LAN addresses and logs. Review and redact before sending. It is separate from GA’s categorized events.